Refund and Returns Policy

Welcome to the Refund and Returns Policy of Etyn Ltd! We understand that sometimes a product may not meet your expectations, and we want to ensure a hassle-free experience if you need to return or seek a refund. In this concise guide, we outline the guidelines and procedures for returns, refunds, and exchanges, as well as any applicable terms and conditions. Your satisfaction is our priority, and we are here to assist you throughout the process. Thank you for choosing Etyn Ltd as your furniture supplier, and we appreciate your trust in our commitment to exceptional customer service.

Eligibility for Refund and Returns:
To be eligible for a refund or return, the item must be in its original condition, unused, and in its original packaging. Please note that certain items, such as custom-made or personalized products, may not be eligible for a refund or return. Our customer service team is available to provide further information regarding eligibility.

Circumstances for Refund and Returns:
We offer refunds and accept returns in the following circumstances:

  1. Defective or damaged products delivered by our shipping service provider or delivery personnel.
  2. Products delivered that do not match the specified category, brand, color, size, or were falsely advertised.
  3. Unopened products in their original packaging that have not been used.

Exchanges:
We understand that there may be instances where an exchange is necessary. If you wish to exchange a product, please contact us through our website’s contact form, and our dedicated team will assist you accordingly.

Requirements for Refund and Returns:
To ensure a smooth process, please contact us at [email protected] within 30 days of receiving your order and provide the reason for your request. It is important to return the item in its original condition within 30 days of receiving your order. Please note that our refund and return policy is applicable for a period of 30 days from the date of purchase, and we are unable to offer refunds or exchanges beyond this timeframe.

Refund and Returns Process:
To initiate a refund or return, please send an email to [email protected] within 30 days of receiving your order, stating the reason for your request. Our customer support team will respond promptly with detailed instructions. Once we receive your returned package and verify its condition, we will issue a refund within 3-5 business days. Please note that customers are responsible for all shipping costs associated with the return process, and refunds are processed in USD currency.

Refund and Returns Instructions:
We value your satisfaction and aim to provide a positive shopping experience. If you are unsatisfied with your order, please contact our customer service team at [email protected] within ten days of receiving your package. In your refund or return request, include the printed copy of the shipping label attached to the package, along with prints or videos clearly showcasing any issues with the item(s). Our team will review the evidence and provide detailed instructions for the return process, if applicable. It is important to note that returned packages without prior approval will not be eligible for a refund or exchange. We will provide you with a return address via email, and you must provide us with the shipping label and tracking number for the returned package.

We accept payments in USD and do not impose any restocking fees. Please return all products to our store located at:
Company address in United Kingdom:
Address: 68 Terrace Road, Plaistow, London, England E13 0PB
Company address in United State:
Address: 69 N Coleman Rd, Centereach, NY 11720, United States

We hope that this revised version of our refund and returns policy provides you with clear information and assists you in making informed decisions while shopping at Etyn Ltd. If you have any further questions, please do not hesitate to reach out to our customer service team.

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